Edutainment Solutions

Refund and Returns Policy

 

 

Refund and Returns Policy

Last Updated: February 08, 2026

Thank you for shopping at 7ikaya Edutainment Solutions Ltd. We are committed to providing high-quality educational products and experiences. This policy outlines the conditions under which refunds and returns are handled for our various services.

Overview

Our refund policy varies depending on the type of product or service you have purchased. Please read the specific section below that applies to your purchase.

1. Digital Products (e.g., Books, Worksheets)

All sales of digital, downloadable products are final.

Due to the immediate and irrevocable nature of digital downloads, we do not offer refunds or exchanges once a purchase is completed and the product has been made available for download. Please ensure you have selected the correct product before purchasing.

2. Session Packages

Refunds are available for completely unused packages within 14 days of the original purchase date.

If you have not booked or attended any sessions from your package, you are eligible for a full refund within this 14-day window. Once any session from a package has been booked or used, the entire package becomes non-refundable.

3. Subscriptions (e.g., Quizzes, All-Access)

Subscription payments are non-refundable for the current billing period.

When you purchase a subscription, you are paying for access for a specific period (e.g., one month or one year). We do not offer prorated refunds if you decide to cancel before the end of your billing cycle. You may cancel your subscription at any time to prevent future charges. Upon cancellation, your access will continue until the end of your currently paid term.

4. Events (e.g., Tours, Calligraphy Courses)

Event registrations are generally non-refundable.

Due to the planning and logistics involved, we are typically unable to offer refunds for event registrations. Please check the specific event page for any special cancellation policies that may apply. If we must cancel an event for any reason, all registered participants will receive a full refund.

How to Request a Refund

To request a refund for an eligible purchase (such as an unused session package), please contact us within the specified timeframe. Follow these steps:

  1. Email our support team at contact@7ikayaistoria.com.
  2. Use the subject line “Refund Request”.
  3. In your email, please include your full name, the email address you used for the purchase, and the order number or receipt.

We will review your request and notify you of the approval or rejection of your refund within 3-5 business days.

Processing Your Refund

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days, depending on your card issuer’s policies.

Contact Us

If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us: